Planning an exciting experience with us? You may have a question or two. If you don’t find the answer to your question below, please contact us and we’ll be happy to answer all your questions.
Questions?
Please book online here or call 808-237-7321. Booking reservations ahead of time is highly recommended as tours have limited availability and may sell out in advance.
For bookings made directly through Kualoa Ranch: to be eligible for a full refund you must call 808-237-7321 no less than 48 hours before the scheduled tour time and date, or scheduled pick up time.
For bookings not made directly through Kualoa Ranch: refund inquiries must be sent to the purchasing agent, agency, or site you booked through and must adhere to their particular rules and restrictions.
Waivers must be signed prior to the start of the eBike Tours, Horseback Tours, Multi-Passenger UTV Tours, and Zipline Tours. Drivers on eBike Tours and Multi-Passenger UTV Tours are financially responsible for any damage caused to the vehicle, or to property, while on the tour.
The safety of our guests is our number one priority and weather conditions are always taken into consideration. Generally, unless there are high winds or lightning, our tours go out rain or shine. Kualoa Ranch reserves the right to cancel a tour or reservation if conditions are deemed unsafe. If we do so, we will refund your money for the portion that may have been cancelled.
Yes, all tours, activities, and experiences are guided by trained Kualoa staff.
Individual tour durations vary from 90 minutes up to 3 hours, and tour times include a briefing (and safety training for applicable tours)
Helmets are required on eBike Tours, Horseback Tours, Multi-Passenger UTV Tours, and Zipline Tours
“Our custom photo system takes pictures of you at multiple locations along the zipline journey. Photos are ONLY available for purchase at zip basecamp at the end of your zip tour. Unfortunately system limitations don’t allow for purchases after you leave the ranch. Credit/debit card only. No cash. If you purchase photos, an email will be sent with links to each individual photo for you to download. Photos will only be stored on our server for 60 days.”
Transportation is available for select tours only for an additional $30 per person+tax. When booking on Kualoa’s website, if your tour is compatible, look for the option to add-on transportation and follow the steps.
We offer self-service automated lockers that can be rented at a cost of $5 for all day use. The locker area is located next to our “Hollywood Wall of Fame” and our “History Hall” mini-museum.
Use of drones (in, over, or around Kualoa Ranch), whether for photographic purposes or otherwise, is strictly prohibited (unless the user has been granted written, contractual permission for that specific instance from Kualoa Ranch). Violations may subject the guest to immediate ejection, confiscation of the drone, and referral of the matter to authorities. Drones are a serious safety hazard to tour operations, guests, staff, and wild life. Use of drones in or over Kualoa Ranch also constitutes an illegal trespass, an invasion of Kualoa Ranch’s privacy, and a tortious interference to our operations.
Pregnant/expecting mothers and guests with heart conditions, spinal issues, or joint pain are not advised to participate in eBike Tours, Horseback Tours, Jungle Expedititon Tours, Jurassic Adventure Tours, and Zipline Tours, and should consult with a doctor before engaging in any strenuous activity.
For inquiries about services for guests with disabilities, please contact our reservations department at 808-237-7321 or [email protected]
The consumption of Alcohol and Illegal drugs are strictly prohibited while on tours at Kualoa Ranch. Guests who arrive intoxicated will be prohibited from participating in the tours.
eBike Tour – Height: between 4’9” – 6’5” (1.4m – 2m). Weight: between 85 – 250 pounds (38kg – 114kg)
Horseback Tour – Height: minimum 4’ 6” (1.4m). Weight: maximum 230 pounds (104kg)
Zipline Tour – Height: between 4’8” – 6’9” (1.4m – 2.05 m). Waist Size: between 22” – 50” (55cm – 127cm). Upper Thigh Size: between 18” – 28” (45cm – 71cm). Weight: between 70 and 280 pounds (32kg – 127kg)
Children of all ages are allowed on the Kualoa Grown Tour, Hollywood Movie Sites Tour, Ocean Voyage Adventure Tour, and Secret Island Beach Activities
Children 3 years and older are allowed on all of the above tours as well as the Jungle Expedition Tour and Jurassic Adventure Tour
Children 5 years and older are allowed on all of the above tours as well as the Multi-Passenger UTV Raptor Tour and Malama Experience.
Children 10 years and older are allowed on all of the above tours as well as the eBike Tours (as long as they meet height & weight requirements), Horseback Tours (as long as they meet height & weight requirements) and Zipline Tours (as long as they meet height & weight requirements).
Kualoa Ranch
Monday-Sunday, 7:30am – 6:00 pm
Closed Christmas Day & New Years Day
Aunty Pat’s Café (located in the Visitor Center)
Monday-Sunday, 7:30am – 3:00 pm (some grab & go items are available until 4:00 pm)
Closed Christmas Day & New Years Day
JJ's Outpost Gift Shop (located in the Visitor Center)
Monday-Sunday, 7:30am – 6:00 pm
Closed Christmas Day & New Years Day
KualoaGrown Market
Monday-Sunday, 10:00am – 5:00 pm
Closed Christmas Day & New Years Day
Closed-toe/closed-heel shoes are required on eBike Tours, Horseback Tours, and Zipline Tours
Pickup locations are at Twin Fin Hotel, Sheraton Waikiki Hotel, and The Hilton Hawaiian Village for early or mid-morning pickups. Transportation information will be shared upon booking your tour.
We don’t currently offer babysitting services, but some of our tours are “infant-friendly”, including Secret Island Beach Activities, Ocean Voyage Adventure Tour, the Kualoa Grown Tour, and the Hollywood Movie Sites Tour.
Please email [email protected] or call 808-748-3237 with Community related issues, concerns or suggestions.
No.
Yes, guests who have a disability can be accompanied by aservice animal that has been trained to do work or perform tasks for thebenefit of an individual with a disability. Due to the nature of certain activities,there are certain areas of Kualoa Ranch where service animals are restricteddue to the presence of native and endangered wildlife, livestock, or vulnerableecosystems.
Service animals are defined as dogs only.
Owners of service animals are expected to comply with KualoaRanch’s policies regarding where service animals are allowed on property or aspart of an activity.
Areas/Facilities:
• Service animals may go into the Visitor Center, RanchHouse, and some areas of the tour depot courtyard.
• Service animals may NOT go near the Horseback tour depotarea.
Tours:
• Movie Sites Tour – Yes (but service animal must remain inthe tour vehicle at all times)
• Jungle Expedition – Yes (but service animal must remain inthe tour vehicle at all times)
• Jurassic Adventure – Yes. Service animals are allowed onthis tour, but service animal must remain in the tour vehicle at all times.
• Kualoa Grown – Yes. Service animals are allowed on thistour, but service animal must remain in the tour vehicle at all times.
• UTV – Yes. Service animals are allowed on this tour, butservice animal must remain in the tour vehicle at all times.
• Secret Island – Yes. Service animals are allowed on thistour, but service animal must remain leashed at all times.
• Ocean Voyage – Yes. Service animals are allowed on thistour, but service animal must remain in the tour vehicle at all times.
• Ebike – No. Service animals cannot be brought on thistour.
• Horseback – No. Service animals cannot be brought on thistour.
• Zipline – No. Service animals cannot be brought on thistour.
• Malama Aina – No. Service animals cannot be brought onthis tour.
No.
No.
Policy Regarding Outside Animals
As a working cattle ranch, private nature reserve, andhome to various native and endangered species, Kualoa Ranch works hard to steward a healthy ecosystem. This policy is intended to help protect wildlife and the environment, enrich the experience of all who come to Kualoa, and provide clarity to our guests &community.
As a working cattle ranch, private nature reserve, and home to various native and endangered species, Kualoa Ranch works hard to steward healthy ecosystem. This policy is intended to help protect wildlife and the environment, enrich the experience of all who come to Kualoa, and provide clarity to our guests & community.
Q. Are pets allowed atKualoa Ranch?
A. No
Q. Are pets allowed at Kualoa Ranch?
A. No
Q. Are comfort animals allowed atKualoa Ranch?
A. No
Q. Are comfort animals allowed at Kualoa Ranch?
A. No
Q. Are emotional support animals allowed atKualoa Ranch?
A. No
Q. Are emotional support animals allowed at Kualoa Ranch?
A. No
Q. Are service animals allowed at Kualoa Ranch?
A. Yes, guests who havea disability can be accompanied by a service animal that has been trained to do work orperform tasks for the direct benefit ofan individual with a
disabidisability.
Service animals are defined as dogs only.
Service animals are defined
dogs only.
Due to the nature of certain activities, there are certain areas of Kualoa Ranch where service animals are restricted due to the presence of native and endangered wildlife, livestock, livestock, or vulnerable ecosystems.
Access & Restrictions
Headquarters Facilities: Service animals MAY go into the Visitor Center, Ranch House, and some areas of the tour depot courtyard.
Service animals MAY NOT go near the Horseback tour depot area or other areas with live animals Service animals MAY with live animals.
Tours:
• Movie Sites Tour – Yes (service animal must remain in tour vehicle at all times)
• Jungle Expedition – Yes (service animal must remain in tour vehicle at all times)
• Jurassic Adventure – Yes (service animal must remain in tour vehicle at all times)
• Kualoa Grown – Yes (service animal must remain in tour vehicle at all times)
• UTV – Yes (service animal must remain in tour vehicle at all times)
• Ocean Voyage – Yes (service animal must remain leashed at all times)
• Secret Island – Yes (service animal must remain leashed at all times)
• Ebike Tour - No
• Horseback Tour - No
• Zipline Tour - No
• Malama Experience – No
Expectations of Behavior
• Reasonable behavior is expected from service animals while on Ranch property.
• Disruptive and aggressive service animals must be removed from the premises immediately and permission to bring the animal to the Ranch will be revoked.
• All service animals need to be immunized against rabies and other diseases common to that type of animal.
• All vaccinations must be current, and service animals must be in good health.
• Service animals must wear an owner identification tag (which includes the name and phone number of the owner) at all times.
• Service animals must be on a leash, harness or other type of restraint at all times, unless the owner/partner is unable to retain an animal on leash due to a disability.
• The guest must be in full control of the service animal at all times. The care and supervision of the service animal is solely the responsibility of the guest.
• The guest is expected to clean and dispose of all service animal waste appropriately.
Please book online here or call 808-237-7321. Booking reservations ahead of time is highly recommended as tours have limited availability and may sell out in advance.
For bookings made directly through Kualoa Ranch: to be eligible for a full refund you must call 808-237-7321 no less than 48 hours before the scheduled tour time and date, or scheduled pick up time.
For bookings not made directly through Kualoa Ranch: refund inquiries must be sent to the purchasing agent, agency, or site you booked through and must adhere to their particular rules and restrictions.
Kualoa Ranch
Monday-Sunday, 7:30am – 6:00 pm
Closed Christmas Day & New Years Day
Aunty Pat’s Café (located in the Visitor Center)
Monday-Sunday, 7:30am – 3:00 pm (some grab & go items are available until 4:00 pm)
Closed Christmas Day & New Years Day
JJ's Outpost Gift Shop (located in the Visitor Center)
Monday-Sunday, 7:30am – 6:00 pm
Closed Christmas Day & New Years Day
KualoaGrown Market
Monday-Sunday, 10:00am – 5:00 pm
Closed Christmas Day & New Years Day
Waivers must be signed prior to the start of the eBike Tours, Horseback Tours, Multi-Passenger UTV Tours, and Zipline Tours. Drivers on eBike Tours and Multi-Passenger UTV Tours are financially responsible for any damage caused to the vehicle, or to property, while on the tour.
The safety of our guests is our number one priority and weather conditions are always taken into consideration. Generally, unless there are high winds or lightning, our tours go out rain or shine. Kualoa Ranch reserves the right to cancel a tour or reservation if conditions are deemed unsafe. If we do so, we will refund your money for the portion that may have been cancelled.
Yes, all tours, activities, and experiences are guided by trained Kualoa staff.
Individual tour durations vary from 90 minutes up to 3 hours, and tour times include a briefing (and safety training for applicable tours)
Helmets are required on eBike Tours, Horseback Tours, Multi-Passenger UTV Tours, and Zipline Tours
“Our custom photo system takes pictures of you at multiple locations along the zipline journey. Photos are ONLY available for purchase at zip basecamp at the end of your zip tour. Unfortunately system limitations don’t allow for purchases after you leave the ranch. Credit/debit card only. No cash. If you purchase photos, an email will be sent with links to each individual photo for you to download. Photos will only be stored on our server for 60 days.”
eBike Tour – Height: between 4’9” – 6’5” (1.4m – 2m). Weight: between 85 – 250 pounds (38kg – 114kg)
Horseback Tour – Height: minimum 4’ 6” (1.4m). Weight: maximum 230 pounds (104kg)
Zipline Tour – Height: between 4’8” – 6’9” (1.4m – 2.05 m). Waist Size: between 22” – 50” (55cm – 127cm). Upper Thigh Size: between 18” – 28” (45cm – 71cm). Weight: between 70 and 280 pounds (32kg – 127kg)
Children of all ages are allowed on the Kualoa Grown Tour, Hollywood Movie Sites Tour, Ocean Voyage Adventure Tour, and Secret Island Beach Activities
Children 3 years and older are allowed on all of the above tours as well as the Jungle Expedition Tour and Jurassic Adventure Tour
Children 5 years and older are allowed on all of the above tours as well as the Multi-Passenger UTV Raptor Tour and Malama Experience.
Children 10 years and older are allowed on all of the above tours as well as the eBike Tours (as long as they meet height & weight requirements), Horseback Tours (as long as they meet height & weight requirements) and Zipline Tours (as long as they meet height & weight requirements).
Closed-toe/closed-heel shoes are required on eBike Tours, Horseback Tours, and Zipline Tours
Pregnant/expecting mothers and guests with heart conditions, spinal issues, or joint pain are not advised to participate in eBike Tours, Horseback Tours, Jungle Expedititon Tours, Jurassic Adventure Tours, and Zipline Tours, and should consult with a doctor before engaging in any strenuous activity.
For inquiries about services for guests with disabilities, please contact our reservations department at 808-237-7321 or [email protected]
The consumption of Alcohol and Illegal drugs are strictly prohibited while on tours at Kualoa Ranch. Guests who arrive intoxicated will be prohibited from participating in the tours.
Transportation is available for select tours only for an additional $30 per person+tax. When booking on Kualoa’s website, if your tour is compatible, look for the option to add-on transportation and follow the steps.
Pickup locations are at Twin Fin Hotel, Sheraton Waikiki Hotel, and The Hilton Hawaiian Village for early or mid-morning pickups. Transportation information will be shared upon booking your tour.
Please email [email protected] or call 808-748-3237 with Community related issues, concerns or suggestions.
Policy Regarding Outside Animals
As a working cattle ranch, private nature reserve, andhome to various native and endangered species, Kualoa Ranch works hard to steward a healthy ecosystem. This policy is intended to help protect wildlife and the environment, enrich the experience of all who come to Kualoa, and provide clarity to our guests &community.
As a working cattle ranch, private nature reserve, and home to various native and endangered species, Kualoa Ranch works hard to steward healthy ecosystem. This policy is intended to help protect wildlife and the environment, enrich the experience of all who come to Kualoa, and provide clarity to our guests & community.
Q. Are pets allowed atKualoa Ranch?
A. No
Q. Are pets allowed at Kualoa Ranch?
A. No
Q. Are comfort animals allowed atKualoa Ranch?
A. No
Q. Are comfort animals allowed at Kualoa Ranch?
A. No
Q. Are emotional support animals allowed atKualoa Ranch?
A. No
Q. Are emotional support animals allowed at Kualoa Ranch?
A. No
Q. Are service animals allowed at Kualoa Ranch?
A. Yes, guests who havea disability can be accompanied by a service animal that has been trained to do work orperform tasks for the direct benefit ofan individual with a
disabidisability.
Service animals are defined as dogs only.
Service animals are defined
dogs only.
Due to the nature of certain activities, there are certain areas of Kualoa Ranch where service animals are restricted due to the presence of native and endangered wildlife, livestock, livestock, or vulnerable ecosystems.
Access & Restrictions
Headquarters Facilities: Service animals MAY go into the Visitor Center, Ranch House, and some areas of the tour depot courtyard.
Service animals MAY NOT go near the Horseback tour depot area or other areas with live animals Service animals MAY with live animals.
Tours:
• Movie Sites Tour – Yes (service animal must remain in tour vehicle at all times)
• Jungle Expedition – Yes (service animal must remain in tour vehicle at all times)
• Jurassic Adventure – Yes (service animal must remain in tour vehicle at all times)
• Kualoa Grown – Yes (service animal must remain in tour vehicle at all times)
• UTV – Yes (service animal must remain in tour vehicle at all times)
• Ocean Voyage – Yes (service animal must remain leashed at all times)
• Secret Island – Yes (service animal must remain leashed at all times)
• Ebike Tour - No
• Horseback Tour - No
• Zipline Tour - No
• Malama Experience – No
Expectations of Behavior
• Reasonable behavior is expected from service animals while on Ranch property.
• Disruptive and aggressive service animals must be removed from the premises immediately and permission to bring the animal to the Ranch will be revoked.
• All service animals need to be immunized against rabies and other diseases common to that type of animal.
• All vaccinations must be current, and service animals must be in good health.
• Service animals must wear an owner identification tag (which includes the name and phone number of the owner) at all times.
• Service animals must be on a leash, harness or other type of restraint at all times, unless the owner/partner is unable to retain an animal on leash due to a disability.
• The guest must be in full control of the service animal at all times. The care and supervision of the service animal is solely the responsibility of the guest.
• The guest is expected to clean and dispose of all service animal waste appropriately.
Use of drones (in, over, or around Kualoa Ranch), whether for photographic purposes or otherwise, is strictly prohibited (unless the user has been granted written, contractual permission for that specific instance from Kualoa Ranch). Violations may subject the guest to immediate ejection, confiscation of the drone, and referral of the matter to authorities. Drones are a serious safety hazard to tour operations, guests, staff, and wild life. Use of drones in or over Kualoa Ranch also constitutes an illegal trespass, an invasion of Kualoa Ranch’s privacy, and a tortious interference to our operations.
We don’t currently offer babysitting services, but some of our tours are “infant-friendly”, including Secret Island Beach Activities, Ocean Voyage Adventure Tour, the Kualoa Grown Tour, and the Hollywood Movie Sites Tour.
We offer self-service automated lockers that can be rented at a cost of $5 for all day use. The locker area is located next to our “Hollywood Wall of Fame” and our “History Hall” mini-museum.
Yes, guests who have a disability can be accompanied by aservice animal that has been trained to do work or perform tasks for thebenefit of an individual with a disability. Due to the nature of certain activities,there are certain areas of Kualoa Ranch where service animals are restricteddue to the presence of native and endangered wildlife, livestock, or vulnerableecosystems.
Service animals are defined as dogs only.
Owners of service animals are expected to comply with KualoaRanch’s policies regarding where service animals are allowed on property or aspart of an activity.
Areas/Facilities:
• Service animals may go into the Visitor Center, RanchHouse, and some areas of the tour depot courtyard.
• Service animals may NOT go near the Horseback tour depotarea.
Tours:
• Movie Sites Tour – Yes (but service animal must remain inthe tour vehicle at all times)
• Jungle Expedition – Yes (but service animal must remain inthe tour vehicle at all times)
• Jurassic Adventure – Yes. Service animals are allowed onthis tour, but service animal must remain in the tour vehicle at all times.
• Kualoa Grown – Yes. Service animals are allowed on thistour, but service animal must remain in the tour vehicle at all times.
• UTV – Yes. Service animals are allowed on this tour, butservice animal must remain in the tour vehicle at all times.
• Secret Island – Yes. Service animals are allowed on thistour, but service animal must remain leashed at all times.
• Ocean Voyage – Yes. Service animals are allowed on thistour, but service animal must remain in the tour vehicle at all times.
• Ebike – No. Service animals cannot be brought on thistour.
• Horseback – No. Service animals cannot be brought on thistour.
• Zipline – No. Service animals cannot be brought on thistour.
• Malama Aina – No. Service animals cannot be brought onthis tour.
No.
No.
No.
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