Please book online here or call 808-237-7321. Booking reservations ahead of time is highly recommended as tours have limited availability and may sell out in advance.

For bookings made directly through Kualoa Ranch: to be eligible for a full refund you must call 808-237-7321 no less than 48 hours before the scheduled tour time and date, or scheduled pick up time.

For bookings not made directly through Kualoa Ranch: refund inquiries must be sent to the purchasing agent, agency, or site you booked through and must adhere to their particular rules and restrictions.

Waivers must be signed prior to the start of the eBike Tours, Horseback Tours, Multi-Passenger UTV Tours, and Zipline Tours. Drivers on eBike Tours and Multi-Passenger UTV Tours are financially responsible for any damage caused to the vehicle, or to property, while on the tour.

The safety of our guests is our number one priority and weather conditions are always taken into consideration.  Generally, unless there are high winds or lightning, our tours go out rain or shine. Kualoa Ranch reserves the right to cancel a tour or reservation if conditions are deemed unsafe. If we do so, we will refund your money for the portion that may have been cancelled.

Yes, all tours, activities, and experiences are guided by trained Kualoa staff.

Individual tour durations vary from 90 minutes up to 3 hours, and tour times include a briefing (and safety training for applicable tours)

Helmets are required on eBike Tours, Horseback Tours, Multi-Passenger UTV Tours, and Zipline Tours

“Our custom photo system takes pictures of you at multiple locations along the zipline journey. Photos are ONLY available for purchase at zip basecamp at the end of your zip tour. Unfortunately system limitations don’t allow for purchases after you leave the ranch. Credit/debit card only. No cash. If you purchase photos, an email will be sent with links to each individual photo for you to download. Photos will only be stored on our server for 60 days.”

Transportation is available for select tours only for an additional $30 per person+tax. When booking on Kualoa’s website, if your tour is compatible, look for the option to add-on transportation and follow the steps.

We offer self-service automated lockers that can be rented at a cost of $5 for all day use. The locker area is located next to our “Hollywood Wall of Fame” and our “History Hall” mini-museum.

Use of drones (in, over, or around Kualoa Ranch), whether for photographic purposes or otherwise, is strictly prohibited (unless the user has been granted written, contractual permission for that specific instance from Kualoa Ranch). Violations may subject the guest to immediate ejection, confiscation of the drone, and referral of the matter to authorities. Drones are a serious safety hazard to tour operations, guests, staff, and wild life. Use of drones in or over Kualoa Ranch also constitutes an illegal trespass, an invasion of Kualoa Ranch’s privacy, and a tortious interference to our operations.

For the safety and well-being of guests, staff, wildlife and livestock at Kualoa Ranch, guests are not allowed to bring animals of any kind to Kualoa Ranch. Exceptions may be made to to legally-defined service dogs or as may otherwise be required by law to assist those with disabilities (“disabilities” being defined by the Americans with Disabilities Act or other applicable laws). If you claim to have a legally-qualifying “service dog” you will be required to verify its legitimacy, pursuant to applicable legal requirements which are then in effect. A “service animal” is defined by law, and not by a person’s personal desires. Emotional, support, therapy, or companion animals that are not trained to perform a task for a person with a disability are NOT service animals. Even if a “service animal” is verified, and allowed to enter Kualoa Ranch, please be aware that you are still responsible for controlling it at all times. It must be harnessed, leashed, or tethered at all times. Please understand that we may require removal of your service animal from ranch property if it poses a threat to persons or property, including without limitation, if it is unruly, threatening, aggressive (barking, snarling, biting, etc.) and/or if you are unable to control your animal at all times.

Pregnant/expecting mothers and guests with heart conditions, spinal issues, or joint pain are not advised to participate in eBike Tours, Horseback Tours, Jungle Expedititon Tours, Jurassic Adventure Tours, and Zipline Tours, and should consult with a doctor before engaging in any strenuous activity.

For inquiries about services for guests with disabilities, please contact our reservations department at 808-237-7321 or [email protected]

The consumption of Alcohol and Illegal drugs are strictly prohibited while on tours at Kualoa Ranch. Guests who arrive intoxicated will be prohibited from participating in the tours.

eBike Tour – Height: between 4’9” – 6’5” (1.4m – 2m). Weight: between 85 – 250 pounds (38kg – 114kg)

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Horseback Tour – Height: minimum 4’ 6” (1.4m). Weight: maximum 230 pounds (104kg)

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Zipline Tour – Height: between 4’8” – 6’9” (1.4m – 2.05 m). Waist Size: between 22” – 50” (55cm – 127cm). Upper Thigh Size: between 18” – 28” (45cm – 71cm). Weight: between 70 and 280 pounds (32kg – 127kg)

Children of all ages are allowed on the Kualoa Grown Tour, Hollywood Movie Sites Tour, Ocean Voyage Adventure Tour, and Secret Island Beach Activities

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Children 3 years and older are allowed on all of the above tours as well as the Jungle Expedition Tour and Jurassic Adventure Tour

‍

Children 5 years and older are allowed on all of the above tours as well as the Multi-Passenger UTV Raptor Tour and Malama Experience.

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Children 10 years and older are allowed on all of the above tours as well as the eBike Tours (as long as they meet height & weight requirements), Horseback Tours (as long as they meet height & weight requirements) and Zipline Tours (as long as they meet height & weight requirements).

Kualoa Ranch

Monday-Sunday, 7:30am – 6:00 pm

Closed Christmas Day & New Years Day

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Aunty Pat’s Café (located in the Visitor Center)

Monday-Sunday, 7:30am – 3:00 pm (some grab & go items are available until 4:00 pm)

Closed Christmas Day & New Years Day

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JJ's Outpost Gift Shop (located in the Visitor Center)

Monday-Sunday, 7:30am – 6:00 pm

Closed Christmas Day & New Years Day

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KualoaGrown Market

Monday-Sunday, 10:00am – 5:00 pm

Closed Christmas Day & New Years Day

Closed-toe/closed-heel shoes are required on eBike Tours, Horseback Tours, and Zipline Tours

Pickup locations are at Twin Fin Hotel, Sheraton Waikiki Hotel, and The Hilton Hawaiian Village for early or mid-morning pickups. Transportation information will be shared upon booking your tour.

We don’t currently offer babysitting services, but some of our tours are “infant-friendly”, including Secret Island Beach Activities, Ocean Voyage Adventure Tour, the Kualoa Grown Tour, and the Hollywood Movie Sites Tour.

Please email [email protected] or call 808-748-3237 with issues, concerns or suggestions.

Waivers must be signed prior to the start of the eBike Tours, Horseback Tours, Multi-Passenger UTV Tours, and Zipline Tours. Drivers on eBike Tours and Multi-Passenger UTV Tours are financially responsible for any damage caused to the vehicle, or to property, while on the tour.

The safety of our guests is our number one priority and weather conditions are always taken into consideration.  Generally, unless there are high winds or lightning, our tours go out rain or shine. Kualoa Ranch reserves the right to cancel a tour or reservation if conditions are deemed unsafe. If we do so, we will refund your money for the portion that may have been cancelled.

Yes, all tours, activities, and experiences are guided by trained Kualoa staff.

Individual tour durations vary from 90 minutes up to 3 hours, and tour times include a briefing (and safety training for applicable tours)

Helmets are required on eBike Tours, Horseback Tours, Multi-Passenger UTV Tours, and Zipline Tours

“Our custom photo system takes pictures of you at multiple locations along the zipline journey. Photos are ONLY available for purchase at zip basecamp at the end of your zip tour. Unfortunately system limitations don’t allow for purchases after you leave the ranch. Credit/debit card only. No cash. If you purchase photos, an email will be sent with links to each individual photo for you to download. Photos will only be stored on our server for 60 days.”

eBike Tour – Height: between 4’9” – 6’5” (1.4m – 2m). Weight: between 85 – 250 pounds (38kg – 114kg)

‍

Horseback Tour – Height: minimum 4’ 6” (1.4m). Weight: maximum 230 pounds (104kg)

‍

Zipline Tour – Height: between 4’8” – 6’9” (1.4m – 2.05 m). Waist Size: between 22” – 50” (55cm – 127cm). Upper Thigh Size: between 18” – 28” (45cm – 71cm). Weight: between 70 and 280 pounds (32kg – 127kg)

Children of all ages are allowed on the Kualoa Grown Tour, Hollywood Movie Sites Tour, Ocean Voyage Adventure Tour, and Secret Island Beach Activities

‍

Children 3 years and older are allowed on all of the above tours as well as the Jungle Expedition Tour and Jurassic Adventure Tour

‍

Children 5 years and older are allowed on all of the above tours as well as the Multi-Passenger UTV Raptor Tour and Malama Experience.

‍

Children 10 years and older are allowed on all of the above tours as well as the eBike Tours (as long as they meet height & weight requirements), Horseback Tours (as long as they meet height & weight requirements) and Zipline Tours (as long as they meet height & weight requirements).

Closed-toe/closed-heel shoes are required on eBike Tours, Horseback Tours, and Zipline Tours

Pregnant/expecting mothers and guests with heart conditions, spinal issues, or joint pain are not advised to participate in eBike Tours, Horseback Tours, Jungle Expedititon Tours, Jurassic Adventure Tours, and Zipline Tours, and should consult with a doctor before engaging in any strenuous activity.

For inquiries about services for guests with disabilities, please contact our reservations department at 808-237-7321 or [email protected]

The consumption of Alcohol and Illegal drugs are strictly prohibited while on tours at Kualoa Ranch. Guests who arrive intoxicated will be prohibited from participating in the tours.

Transportation is available for select tours only for an additional $30 per person+tax. When booking on Kualoa’s website, if your tour is compatible, look for the option to add-on transportation and follow the steps.

Pickup locations are at Twin Fin Hotel, Sheraton Waikiki Hotel, and The Hilton Hawaiian Village for early or mid-morning pickups. Transportation information will be shared upon booking your tour.

Please email [email protected] or call 808-748-3237 with issues, concerns or suggestions.

For the safety and well-being of guests, staff, wildlife and livestock at Kualoa Ranch, guests are not allowed to bring animals of any kind to Kualoa Ranch. Exceptions may be made to to legally-defined service dogs or as may otherwise be required by law to assist those with disabilities (“disabilities” being defined by the Americans with Disabilities Act or other applicable laws). If you claim to have a legally-qualifying “service dog” you will be required to verify its legitimacy, pursuant to applicable legal requirements which are then in effect. A “service animal” is defined by law, and not by a person’s personal desires. Emotional, support, therapy, or companion animals that are not trained to perform a task for a person with a disability are NOT service animals. Even if a “service animal” is verified, and allowed to enter Kualoa Ranch, please be aware that you are still responsible for controlling it at all times. It must be harnessed, leashed, or tethered at all times. Please understand that we may require removal of your service animal from ranch property if it poses a threat to persons or property, including without limitation, if it is unruly, threatening, aggressive (barking, snarling, biting, etc.) and/or if you are unable to control your animal at all times.

Use of drones (in, over, or around Kualoa Ranch), whether for photographic purposes or otherwise, is strictly prohibited (unless the user has been granted written, contractual permission for that specific instance from Kualoa Ranch). Violations may subject the guest to immediate ejection, confiscation of the drone, and referral of the matter to authorities. Drones are a serious safety hazard to tour operations, guests, staff, and wild life. Use of drones in or over Kualoa Ranch also constitutes an illegal trespass, an invasion of Kualoa Ranch’s privacy, and a tortious interference to our operations.

We don’t currently offer babysitting services, but some of our tours are “infant-friendly”, including Secret Island Beach Activities, Ocean Voyage Adventure Tour, the Kualoa Grown Tour, and the Hollywood Movie Sites Tour.

We offer self-service automated lockers that can be rented at a cost of $5 for all day use. The locker area is located next to our “Hollywood Wall of Fame” and our “History Hall” mini-museum.